Job Description

Welcome to the Global Product and Tech: CISO team at LivePerson! We are a global security team of 20 professionals located across North America and EMEA. We are seeking highly motivated individuals to contribute to shaping security initiatives and driving innovation. 

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we’re building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself. 

In this role, you will have the opportunity to:

• Design, build, and maintain security measures to protect Liveperson’s computer systems, networks, and information.
• Identify and define security needs for our systems, following industry best practices and rules.
• Create detailed security plans for our computer systems, both our own and those we use in cloud services.
• Collaborate with other teams to find, fix, and reduce security issues in our cloud systems, software, and processes.
• Write clear instructions and procedures for our security practices.
• Set up and fix problems with security tools and services.
• Develop technical solutions to make our systems more secure and automate repetitive security tasks.
• Serve as a key expert to help Security Analysts and external security partners with complex issues.
• Ensure the security of all IT and operations areas so our systems work well, and our data stays private, accurate, and available.
• Document, monitor, and report on various security systems and processes to make sure our systems and data are secure and working correctly.
• Help choose the best security tools with other teams to meet the company’s needs.
• Test, maintain, and improve our security solutions to meet the highest security standards.
• Work closely with IT and System teams to strengthen the security of our cloud and infrastructure tools, following security rules and best practices.
• Analyze data from systems to find any unusual or potentially harmful activity.
• Be available to respond to urgent security issues outside of regular work hours (on-call rotation).

What you should bring:

• Hands-on experience working with multiple cloud services.
• Practical experience with networking, and systems like Elastic, OKTA, IDM, AD, JAMF, Windows, Linux, and MacOS.
• Experience in responding to security incidents and analyzing system logs.
• Familiarity with Python or other scripting languages.
• At least 3 years of experience in IT or System teams within a software or cloud-based company.
• Experience creating and working with procedures, reports, service level agreements (SLAs), and escalation processes.
• Ability to perform well under pressure in fast-changing environments.
• Strong communication and teamwork skills, this includes excellent written and spoken English skills.
• Good problem-solving skills and the ability to stay calm under pressure.
• A valid Comptia CySA+ certification.

Other things to know:

• You need to be available to provide support during US business hours.
• This job includes being part of an on-call rotation for after-hours support.
• Strong interpersonal skills are important.
• Critical thinking abilities are necessary.
• Attention to detail is required.
• You should be able to manage your tasks and meet deadlines.
• The ability to work independently with minimal supervision is important.

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let’s just say we’re very proud to be on Fast Company’s list of Most Innovative Companies and Newsweek’s list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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